This page tells you how you may make use of ‘https://www.analytix.com/‘(our site). Please read these terms of website use carefully before you access our site. By accessing our site, you indicate that you accept these terms of use and that you agree to abide by them.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to parts or our entire site, for Visitors who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether setup by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
When accessing our site, you must comply with the provisions of our acceptable use policy.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved from 2003-2016.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference only and not for commercial use without obtaining a license from us to do so.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of material on our site must be acknowledged.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Unless expressly provided otherwise in any agreement between you and Analytix Solutions LLC, neither Analytix Solutions LLC nor any third party has conferred upon you by implication or otherwise, any license or right under any patent, trademark, or copyright.
Commentary and other materials posted on our site or within email communications are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. You assume all risks concerning the suitability and accuracy of the information within the website and publications. The website and publications may contain technical inaccuracies or typographical errors. Analytix Solutions LLC assumes no responsibility for and disclaims all liability for any such inaccuracies, errors, or omissions in the website and publications and in any other referenced or linked documents.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with our standards of acceptable use.
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please address your request to mark@analytix.com.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
If you have any concerns about material which appears on our site, please contact mark@analytix.com.
Analytix Solutions LLC ("Analytix", "we", "us") wants every client to be able to raise concern easily and get a fair, timely answer. This policy explains how to make a complaint, what happens next, how long each step takes, and what to do if you are not satisfied with our response. We also use what complaints tell us to improve our services.
We handle every complaint according to five principles:
A complaint is any expression of dissatisfaction with our services or conduct where you expect a response or resolution. This includes concerns about:
Any current or former client may raise a complaint.
Routine service requests and questions should go to your usual Analytix contact first.
You can raise a complaint in any of these ways. Every complaint, whichever channel you use, is logged in the same register and handled under this policy.
Email: customerexperience@analytix.com
If your complaint is about your Account Manager, please use email rather than contacting them directly.
To help us resolve it quickly, please include:
*Protecting sensitive data: please do not include protected health information (PHI), personal information (PII) or financial account details in email. If your complaint involves such data, say so in your message and we will arrange a secure way to share it.
What happens next
We aim to resolve most complaints within 10 business days. "Business days" means Monday to Friday, excluding US federal holidays, based on US Eastern Time.
We close a complaint when we have notified you.
In event additional information required on the complaint, If we do not hear from you within 10together the "Programs"). business days, we will close the complaint. If you disagree with the outcome, you can reopen using the same provided reference number.
Complaint information is shared only with the people who need it to resolve the issue. We handle it in line with our contractual obligations, applicable data protection laws and our Privacy Policy.
Raising a complaint will never affect the quality of service you receive or how our team treats you.
We keep a record of every complaint, the actions taken and the outcome, in line with our data retention and information security policies. We review complaint trends regularly to find and fix underlying causes. More on how we protect your data is in our Trust Center.
This policy does not replace your service agreement. Contractual disputes, legal claims and requests covered by specific contract terms (such as service credits) follow the process in your agreement. It also does not create any additional legal rights, warranties, refunds, service credits, compensation, or obligations beyond what is already agreed with the client.
Accepting a complaint does not mean that Analytix accepts fault, liability, wrongdoing, or breach of contract. All existing contractual terms related to liability, confidentiality, legal requirements, security, and compliance will continue to apply.
We review this policy at least once a year, and sooner if laws, regulations or our services change. The current version is always available at analytix.com.
Analytix Solutions LLC 800 West Cummings Park, Suite 2000, Woburn, MA 01801.
Email: customerexperience@analytix.com
Effective date: 1 October 2026
These Referral Program Terms and Conditions ("Referral Terms") are incorporated into the Terms of Use ("Terms") of Analytix Solutions LLC ("Analytix," "we," "us," or "our"). They govern two distinct programs: the Analytix Client Referral Program and the Analytix Affiliate Program (each a "Program," together the "Programs").
By participating in either Program, you agree to these Referral Terms in addition to the Terms of Use. If these Referral Terms conflict with the Terms of Use, these Referral Terms prevail with respect to the Programs.
For referral program related questions please reach out at ‘referral@analytix.com’.
Existing arrangements.
These Referral Terms do not supersede, amend, replace, or override any existing written agreement, arrangement, or understanding between Analytix and a Participant. That includes any signed Analytix Affiliate Agreement, any referral or commission arrangement agreed under Section 3(h), and any other commercial terms already in place. If these Referral Terms conflict with such an arrangement, the arrangement prevails with respect to that Participant, and these Referral Terms apply only to matters it does not address.
For the purposes of these Referral Terms, the following definitions apply:
1. Eligibility and Participation
a. Client Referrers. The Client Referral Program is available to Analytix clients by invitation only.
b. Affiliates. The Affiliate Program is open to businesses and individuals who apply and are approved by Analytix at its sole discretion. Affiliates do not need to be Analytix clients. Participation requires signing the Analytix Affiliate Agreement. Before any payment is released, Analytix must hold a completed Form W-9, or Form W-8BEN / W-8BEN-E for non-US Affiliates.
c. Dual participation. An Analytix client may participate as an Affiliate only if Analytix has approved that status in writing in advance. Without that approval, all referrals submitted by a client fall under the Client Referral Program. Where dual status is approved, each referral earns under one Program only, as designated by Analytix.
d. Related parties. Referrals of a Participant's own business, subsidiaries, affiliates, or related parties are not eligible under either Program. When submitting a referral, Participants must disclose any ownership, family, employment, directorship, or fee-sharing interest in the referred business. If a Participant fails to disclose such an interest, Analytix may disqualify the referral. The Participant then forfeits any associated reward or commission, whether or not it has already been issued.
2. Referral Process and Attribution
a. Participants may refer potential clients to Analytix by sharing a unique referral link provided by Analytix.
b. To qualify for a reward or commission, the referred client must meet one of these conditions:
c. First valid submission. Each referral is attributed to the first valid submission Analytix receives, based on the date and time Analytix records.
d. Prior contact. A prospect is not eligible if, at any time between 1 October 2026 (the Programs' launch date) and the date of submission, that prospect did any of the following:
Analytix's own customer and marketing records decide any attribution dispute.
e. Attribution window (Affiliates). A qualifying referral stays attributed to the submitting Affiliate for 90 days from the date of submission. If the same Affiliate re-submits a prospect it submitted before, that does not start a new attribution window or extend the original one.
f. Analytix may disqualify referrals that do not meet a Program's eligibility criteria.
3. Rewards and Commissions
a. Analytix may provide referral rewards and commissions, at its sole discretion, to Participants who refer new clients to Analytix.
b. Analytix determines the nature and value of referral rewards and commissions, and may change them without notice, subject to Section 5(a).
c. Rewards and commissions are awarded only for qualifying referrals who become paying clients of Analytix. A referred client becomes a "paying client" when it has signed an engagement with Analytix and paid its first invoice in full.
d. Client Referrers. Rewards are issued as a redeemable reward code, such as a gift card. Reward codes cannot be transferred or redeemed for cash. They are issued 60 days after the referral becomes a paying client under Section 3(c). Reward codes are valid for 12 months from the date of issue. Plum's terms and conditions (provided by Xoxoday) also apply and are available at https://www.xoxoday.com/terms.
e. Affiliates — commission. Analytix pays a one-time cash commission of USD $1,000 for each qualifying referral. The commission becomes payable once the referred client becomes a paying client under Section 3(c). The payment method and timing are as set out in the Affiliate's agreement with Analytix, or as otherwise mutually agreed in writing.
f. Affiliates — one commission per client group. Commission is payable only once per referred client and its affiliated group of companies. This holds regardless of how many legal entities, contracts, or service lines are later engaged, and regardless of any renewal or expansion of the engagement.
g. Affiliates — minimum contract value. Commission is payable only where the first-year contract value of the referred engagement is at least USD $1,000.
h. Affiliates — negotiated commission. Where the scope or value of an engagement warrants it, Analytix may, at its sole discretion, agree an alternative percentage-based commission with an Affiliate. Any such arrangement:
i. Assignment and set-off. Commissions are payable only to the entity named in the Affiliate Agreement and may not be assigned to any third party. Analytix may deduct from any amount payable any sums the Affiliate owes to Analytix.
j. Clawback. Analytix may withhold, adjust, or reclaim a reward or commission if a referred client fails to pay or cancels, or if the referral is later found not to have met the eligibility criteria. If the referred client terminates its engagement or stops paying within 3 months of commencement, Analytix may reclaim the commission in full. It may do so by deducting it from amounts otherwise payable, or by invoice payable within 30 days of issue.
4. Rewards and Commissions
This Section 4 applies to Affiliates only.
Independent status. Nothing in these Referral Terms creates a partnership, joint venture, employment, or agency relationship. Affiliates act as independent contractors. They have no authority to bind Analytix, negotiate on its behalf, or make representations, warranties, or commitments about Analytix services, pricing, or delivery timelines.
b. Brand and marketing. Affiliates may use Analytix names, logos, and marketing materials only as supplied by Analytix and in line with the Analytix affiliate brand guidelines. Any custom collateral referencing Analytix requires prior written approval. Affiliates may not:
c. Conduct and compliance. Affiliates must comply with all applicable laws in promoting Analytix, including anti-spam, telemarketing, data protection, and advertising disclosure requirements. They must clearly disclose their commercial relationship with Analytix wherever they promote its services. The following are prohibited and are grounds for immediate termination and forfeiture of unpaid commissions:
d. Data protection warranty. Affiliates warrant that any personal data they submit to Analytix was lawfully obtained, that the individual consented to being contacted for this purpose, and that its transfer to Analytix is permitted under applicable data protection law.
e. Confidentiality. Affiliates will keep confidential all non-public information about Analytix, its clients, and referred prospects, and will use it only for the purposes of the Affiliate Program.
f. Non-solicitation. While participating and for 6 months after participation ends, Affiliates will not:
g. Indemnity. Affiliates will indemnify Analytix against all claims, losses, penalties, and reasonable legal costs arising from either of the following:
h. Limitation of liability. Analytix's total liability to an Affiliate under these Referral Terms is limited to the total commissions paid to that Affiliate in the 12 months before the claim.
5. Modification and Termination
a. Modification. Analytix may modify, suspend, or terminate either Program at any time. Changes apply prospectively only. Referrals validly submitted before a change takes effect are governed by the terms in force on the date of submission.
b. Revocation. Analytix may revoke referral rewards or commissions if it determines, at its sole discretion, that a Participant has violated these Referral Terms, the Affiliate Agreement, or the Terms of Use.
c. Termination on notice. Either party may end an Affiliate's participation by giving 30 days' written notice. Commissions on referrals that qualified before the termination date remain payable. No commission accrues on referrals submitted after it.
d. Termination for cause. If participation is terminated for breach, fraud, or misrepresentation, no commission is payable on any referral, whether or not it had otherwise qualified. Analytix may also reclaim commissions already paid for the affected referrals.
6. General
a. Taxes. Participants are responsible for any taxes associated with referral rewards or commissions. Analytix will issue Form 1099 to US Affiliates where required by law.
b. Data use. Analytix may use the information Participants provide in connection with the Programs in accordance with its Privacy Policy.
c. No obligation to engage. Analytix has no obligation to accept, pursue, or contract with any referred prospect. It keeps sole discretion over its client relationships, pricing, and scope of services.
d. Governing law and venue. These Referral Terms are governed by the same law, and subject to the same jurisdiction and venue, as the Terms of Use.
By participating in either Program, you acknowledge that you have read, understood, and agreed to these Referral Terms and the Terms of Use.
For questions about the Client Referral Program or the Affiliate Program, contact ‘referral@analytix.com’.